Event Tickets Center Frequently Asked Questions

Top Questions
When will my tickets ship, and how soon will they arrive?

If you are not purchasing eTickets, ticket delivery can vary extensively event-by-event, ticket-by-ticket, and seller-by-seller. Sellers will nevertheless ship your tickets as soon as they receive them in their office. On that note, it's true that some tickets are not printed and/or distributed by event promoters until a few weeks prior to their event. Furthermore, tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself. You can also always contact your ticket supplier directly if you have any questions or concerns about ticket delivery.

Why is the price on my tickets different than what I paid?

The numerous sellers who list tickets through our website are reselling tickets to popular entertainment events. This means that they are also repricing the tickets concerned based on their perception of an event's popularity.

The mark-up in ticket prices on the resale market is basically designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets so that consumers can later purchase them at more convenient intervals. These sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers.

The resale market makes ticket-buying more convenient for customers by allowing ticket purchases to be more widely accessible.

The event is soon and I need a ticket. What can I do?

You can only access tickets the same day of an event if the tickets can be set up for local pickup, will call, or email. "Local pickup" means that you will pick up the tickets at a location local to the venue. "Will call" means that you will pick up the tickets at the box office of the venue roughly an hour before the show (or game). "Email" simply means the tickets will be emailed to you at the seller's discretion. Some ticket sellers even choose to send tickets via "courier" (very rare) or perhaps even ship the tickets (time permitting).

It is crucial to note that the availability of the aforementioned delivery methods is at the discretion of the seller. Some sellers will notate either one or all of the three methods explicitly on the ticket listing or present one or more specific options during checkout. Other sellers default to "Near Term Special Delivery" (i.e. they can likely provide tickets using one of the three methods, but you will need to contact the seller proactively to arrange delivery).

You might also notice some ticket listings that advertise "Last Minute Pickup" as a possible delivery method during checkout. This delivery method is equivalent to local pickup and means that you'll pick-up the tickets concerned no sooner than 2 hours before the event at an office within a few miles from the venue.

Either way, once you place a near term order, it's always a good idea to get in contact with the ticket seller of your purchase to confirm the delivery process.

Will my seats be together?

All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats that aren't together must be advertised as being "piggybacked" or "split" above a certain purchase quantity.

Why aren't seat numbers listed for the tickets?

Ticket sellers don't advertise seat numbers publicly for various reasons. This may be to protect their privacy (they may be season ticket holders) and/or to prevent double-booking of tickets by multiple customers. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time.

Questions About Event Tickets Center
What is EventTicketsCenter.com?

We are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means we don't actually own, price, or ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual sellers who list tickets on our exchange. The tickets sold through our website are being resold (and thus repriced) by their sellers to reflect current market value.

Event Tickets Center has been in business since 2005. We have served over 1 million customers. We work hard to provide a safe and easy environment for you to purchase tickets. All purchases are guaranteed.

Are you Ticketmaster, StubHub, the Venue?

We are not affiliated with Ticketmaster, StubHub, or the Venue itself. The site may have ticket inventory available for the event that you’re interested in.

Where do the sellers get their tickets?

The sellers listing through our website access tickets for events in various ways. Some sellers purchase tickets through box offices (like other consumers) while other sellers access tickets through third-party suppliers and other resellers. Many sellers even belong to special fan clubs, and as a result have access to presales that the general public does not have. Sellers may also have special deals with sports teams, band managers, or event promoters.

Is my transaction safe?

Our website is completely PCI Compliant and is tested daily for computer security and authenticity by McAfee. We also have the latest fraud protection technology installed in our system to assure customers a secure buying experience.

How can I contact you?

You may contact us by phone at (866) 820-4553, or by email at CustomerSupport@EventTicketsCenter.com

Questions About Ticket Delivery
When will my tickets ship and how soon will they arrive?

If you do not select eTickets, ticket delivery can vary extensively event-by-event, ticket-by-ticket, and seller-by-seller. Sellers will nevertheless ship your tickets as soon as they receive them in their office. From the date the tickets are shipped, standard delivery normally takes 2-3 business days (express delivery normally takes 1-2 business days). Please note that some tickets are not printed and/or distributed by event promoters until a few weeks prior to their event. Tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself. You can also always contact your ticket supplier directly if you have any questions or concerns about ticket delivery.

How are my tickets shipped?

Depending on the tickets you select, shipping options can vary. We offer electronic delivery for many tickets as well as FedEx delivery. You can see the options in the shipping notes section during checkout.

Will a signature be needed for my ticket package?

For FedEx shipments, we generally expect the sellers who list tickets on our exchange to require a signature for ticket delivery. This is to ensure that the tickets are physically received by someone rather than left out in the open. You can contact your seller directly if you have concerns about the signature requirement.

Will I have tickets in time for the event?

Tickets are guaranteed to be delivered in time for the event once the order has been accepted. Once your tickets have shipped, you will receive an email and be able to track the tickets until you receive them.

The event is soon and I need a ticket. What can I do?

Many listings feature eTickets which can be delivered directly to your email or phone. Some tickets may have a shipping listed as local pickup or will call. "Local pickup" means that you will pick up the tickets at a location local to the venue. "Will call" means that you will pick up the tickets at the box office of the venue roughly an hour before the show (or game). "Email" or eTickets simply means the tickets will be emailed to you at the seller's discretion. Some ticket sellers even choose to send tickets via "courier" (very rare) or perhaps even ship the tickets (time permitting).

It is crucial to note that the availability of the aforementioned delivery methods is at the discretion of the seller. Some sellers will notate either one or all of these methods explicitly on the ticket listing or present one or more specific options during checkout. Other sellers default to "Near Term Special Delivery" (aka: they can likely provide tickets using one of the three methods, but you will need to contact the seller proactively to arrange delivery).

You might also notice some ticket listings that advertise "Last Minute Pickup" as a possible delivery method during checkout. This delivery method is equivalent to local pickup and means that you'll pick-up the tickets concerned no sooner than 2 hours before the event at an office within a few miles from the venue.

Either way, once you place a near term order, it's always a good idea to get in contact with the ticket seller of your purchase to confirm the delivery process.

Why is there a note on a set of tickets stating tickets won't ship until just before the event? Will tickets arrive on time?

The date listed for shipment means the latest possible date the seller has to ship the tickets. Most often tickets are shipped well before the date and as soon as possible. Once an order is accepted tickets are guaranteed in time for event and you will receive a tracking number once shipped.

Can I ship to a P.O. Box?

We require the sellers on our site to utilize FedEx for ticket shipment concerns, but FedEx can't ship to PO Boxes. If you have a P.O. box as your shipping address, your tickets will be shipped to our corporate office and then shipped out via USPS.

When will I receive my email tickets?

Some sellers may list their tickets as being available for email delivery, but this doesn't mean that tickets can be emailed immediately. Some venues don't make eTickets available until closer to the event. Some sellers also wait to make tickets to be available via email until after receiving a ticket order.

The tickets I want have a local pickup delivery. How does local pickup delivery work?

The local pickup is in close proximity from the event/venue. We can’t give a specific location or distance from the venue, but once the order has been placed you can contact the seller and they can tell you directly.

You will be meeting a professional representative from the licensed and/or registered selling company. Once your order is accepted you are guaranteed to have your tickets in time for the event and your tickets are guaranteed to be valid. This is a standard delivery method that is used every day.

The seller will contact you after the order has been placed to provide details about the local pickup. You can always contact the seller once you receive the receipt with their contact info.

How do I access USA event tickets if I'm an international customer?

There are four main ways to access event tickets for US-based events if you're an international customer:

Order eTickets if possible so you can print your tickets at home or when you get to your hotel.

Order tickets and input a US-based shipping address. Use this option if you know you will be at the US address that you provide in time to receive tickets.

Order tickets marked as being available for will call, email, local pickup. Tickets are only available using one of the above methods if that method is specifically advertised on the listing notes and/or during checkout.

Order tickets and input your home address for shipment: You should use this option if the event concerned is a while away and thus likely to ship before your travels. Please note that you can always contact your ticket supplier directly to provide an alternate US-based address if needed.

Questions about Ticket Listings
Will my seats be together?

All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats that aren't together must be advertised as being "piggybacked" or "split" above a certain purchase quantity.

Why are similar tickets different prices?

The tickets listed on our nationwide exchange are listed by different sellers who have different perceptions about seating worth. This means that tickets in the same (or in a similar) section might well be valued differently by their sellers. One seller may price tickets at $50 each and another may price similar tickets at $65 each. It's wisest for customers to buy tickets according to stated location rather than price.

Why can't I purchase a certain quantity of tickets?

Sellers prefer to list tickets in pairs to increase the chances that they'll be able to sell all the tickets in a listing. Entertainment events are social occasions that people usually attend with friends or family. Single tickets are very hard to sell so sellers try to avoid being stuck with them by buying and selling tickets in larger quantities.

Why aren't seat numbers listed for the tickets?

Ticket sellers don't advertise seat numbers publicly for various reasons. This may be to protect their privacy (they may be season ticket holders) and/or to prevent double-booking of tickets by multiple customers. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time.

When you receive the tickets it will list the seat numbers, section, and row of the designated row selected. You may receive an email from the seller that may provide this information as well.

What is Zone Seating?

Zone seating is a recent ticket listing option in the secondary ticket market. The seating itself involves venues being geographically divided into similar areas according to a visual model. The areas concerned are often called "Zones" and strategically drawn and marked with varying names. (Zones could be labeled as A, B, C or GOLD, SILVER, BRONZE or any such system of categorization.) Buyers are then given options to purchase seats based solely on their Zone location. (Some sellers will choose to specify seating location in greater detail in their ticket notes.)

Who is the ticket seller, am I purchasing from Event Tickets Center?

Event Tickets Center is not the seller or the merchant of record for the transaction. We are the intermediary between you and the seller. All seller companies or individuals are licensed and/or registered and tickets are guaranteed to be valid. Sellers list tickets for sale through the site we host and we place the order, but do not charge the card.

Questions about Tickets
Why is there someone else's name on my ticket?

The name on a customer's ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through our website. However, please note that the name on the tickets will not affect your ability to access the event. The most important aspect is that the bar code on the tickets scans when entering the event.

What happens if my tickets are lost or stolen?

Tickets are generally one-of-a-kind, irreplaceable items that can seldom be reaccessed or reprinted. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Customers can nevertheless try contacting their seller to see if it is possible to reaccess or reprint lost tickets.

It is listed in our terms and policies that all sales are final. The seller and website are not responsible for lost or stolen tickets. The seller is not obligated to exchange or refund lost or stolen tickets. If you have eTickets you can always reprint them but the only valid tickets will be for the quantity you purchased. After those are scanned all other tickets will be invalid.

What is a Paperless Ticket?

Paperless tickets aren't like traditional paper tickets and they don't involve having a physical ticket in hand. Ticket purchases are instead associated with the credit card originally used for a ticket purchase. This credit card has to be swiped for venue entry. Customers access events using paperless tickets by being escorted into the event by a representative from the seller (the original purchaser of the ticket) or by being provided with the credit card used by the seller for the original ticket purchase.

What is a Flash Ticket?

Flash tickets are a new innovation used for ticket distribution by event promoters. Customers with "flash" tickets access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event. (Customer should contact their seller directly with any additional questions about flash ticketing.)

Questions about eTicket and Downloadable Tickets
What is an eTicket?

eTickets are printed on paper, unlike hard tickets which are printed on cardstock. These paper tickets will have a barcode and will be valid for entry into an event.

Electronic tickets, or eTickets, are delivered to you electronically through the secure website, My Ticket Tracker, or at https://account.eventticketscenter.com/. You must download and print your eTickets, which will have a barcode and will be valid for entry into the event.

When your eTickets are ready to download, you will receive an email with instructions for accessing your eTickets through our secure website, MyTicketTracker or at https://account.eventticketscenter.com/. For your protection, MyTicketTracker requires you to log in with order-specific details, including a unique order PIN that will be included in your download instruction email. https://account.eventticketscenter.com/ will require registration. Some eTickets may not be available for download immediately, but are guaranteed to be available in time for your event.

I haven’t received or I accidentally deleted the email with the information to print my tickets. What should I do?

Please check your Spam folder to ensure that the email containing the link to your tickets is not there. If you've deleted the email and it cannot be retrieved from your trash, please call us for assistance at 866-820-4553.

I can see my tickets, but I can’t get them to print.

Check to make sure the printer is connected to your computer, plugged in, and turned on. If your printer is already on, turn it off and restart it after 15 seconds. If this does not work, restart your computer. If this does not work, you may either need to update your version of Adobe Reader/Acrobat, or update your printer driver.

Here is how you can update your driver. In your computer's control panel, you'll find an icon for "Printers and Faxes". Click on the File menu and select "Server Properties". In the window that will come up, select the "Drivers" tab. Select your printer in the Installed printer drivers list and click the "Replace" button below. When prompted, click Yes and the system will guide you through updating your printer drivers. Restart your computer before attempting to print the tickets again. Note: If this does not work, you may need to contact your printer's manufacturer for further assistance.

To update Adobe Reader/Acrobat please visit http://www.adobe.com/downloads/updates/.

What if I print more than one copy or a photocopy is made of my tickets?

You can reprint your electronic tickets as many times as you like, but we highly recommended that you only print your tickets once. This is because only one copy of a given ticket will be able to be scanned and allow admittance into your event. Therefore make sure that you take only one copy of each ticket to the venue since you are responsible for printing the tickets. If you take, for instance, two copies of the same ticket, only one ticket will be scanned and the other ticket will be considered invalid.

What do I do if my eTickets were lost, stolen or destroyed?

If your tickets have been destroyed, simply reprint them. Once printed, tickets should be stored in a safe place until the day of the event. If your tickets have been lost or stolen, you should contact your ticket seller to see if the tickets could be cancelled out and re-issued. This would prevent a third-party from using your lost print-outs and causing problems at the venue during (or prior to) the event.

Are printed tickets guaranteed to get me in?

Yes, printed tickets hold the same validity as hard (i.e. cardboard) tickets and carry our same website guarantee.

I don’t have access to a printer, what do I do?

Tickets must be printed to gain entry into the venue. Try saving your tickets to a portable external storage device such as a thumb drive or memory stick and take them to a local copy center or library to be printed. (Fees based on location will apply.)

How soon will I receive the tickets?

Many ticket sellers will list an estimated delivery date on the order. If you don’t see an estimated delivery date the tickets may be ready to deliver now or the seller is still waiting to find out when they will receive the tickets. Once orders are accepted the tickets are guaranteed in time for the event!

Can I just have the tickets scanned on my phone in order to attend the event?

We require that all tickets be printed out to guarantee entry into the event.

Do I have to print out the tickets immediately?

It’s up to you when you actually print out the tickets.

How Do I Download My eTickets?

Go to https://account.eventticketscenter.com/. Enter your email address & password into the corresponding field and click “Login”. If you don't have an account yet, please register.

After you have been logged in you will see all your current purchases with a link to download the tickets for the selected order. This link is located on the line starting with “Delivery Method” and will say “Download Tickets.” Once you click this link you will have to agree to our Terms and Conditions.

You will be prompted to download the tickets and will need to click the words “Download and Print Your Tickets." You will see a pop-up that will allow you to either open or save the file. You will need to select open (you will still have the opportunity to save). Adobe Acrobat Reader will automatically open with the tickets.

If you don’t have Adobe Acrobat Reader it can be downloaded from http://get.adobe.com/reader/. If the file opens blank please update Adobe Acrobat Reader at http://get.adobe.com/reader/ and follow the instructions.

Select the print icon and enter the desired print settings. After the document has started printing If you would like to save the tickets to your computer you can click the save button to select where on your computer the documents will be saved.

Questions about Ticket Prices and Fees
Why is the price on my tickets different than what I paid?

The numerous sellers who list tickets through our website are reselling tickets to popular entertainment events. This means that they are also repricing the tickets concerned based on their perception of an event's popularity.

The mark-up in ticket prices on the resale market is basically designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets so that consumers can later purchase them at more convenient intervals. These sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers.

The resale market makes ticket-buying more convenient for customers by allowing ticket purchases to be more widely accessible.

Do I have to pay sales tax?

Taxes on tickets vary substantially from state-to-state and even between localities in various states. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. (Ticketing taxes are based on the location of the ticket seller supplying an order and most prevalent in Texas, Chicago, California, Michigan, and Canada.)

Taxes depend on where the event is being held, where the seller company is located and in some cases where the buyer is located. Because of this we are unable to determine whether or not you will have to pay sales tax before an order is placed.

In many cases, if taxes are applicable to your order specifics there will be an instant charge just like the purchase for the tickets that you will be able to see on your bank statement. In some cases your ticket seller will reach out to you when they are charging you of the tax so you can be made aware of the charge. If you have an additional charge on your account from your seller this will be sales tax. Please contact the seller for more information.

Why is there a service fee?

The service fee allows us to keep the site secure, maintain the website, and provide quality customer service.

Why was I charged immediately for my ticket purchase?

The sellers who list tickets with us usually charge customers automatically when an order is placed in order to reserve your place in line for tickets (since sellers often receive numerous orders simultaneously). Ticketing is a dynamic business (prices fluctuate all the time) so it's important to claim your ticket early at the price set at the time of the purchase.

Are ticket orders charged in US dollars?

All ticket orders placed through our website are charged in US dollars. Please note that exchange charges (if applicable) for non-US customers may apply to ticket orders placed through our website.

Questions about Other Issues
What happens if an event is postponed?

If an event is postponed, the tickets possessed by a customer will be valid for the new date of the event concerned. Please note that event postponement does not entitle customers to a refund of their ticket purchase. This is even true in those rare cases when primary sources may offer refunds for postponed events. Please also note that event cancellations are considered postponements until cancellation is officially announced.

What if the event is cancelled?

Cancelled events (including never-played sporting events) entitle customers to a full refund (not including shipping) of their order total. Customers should contact their ticket seller directly for further information about any proposed refund. Ticket sellers are the ones who charge customer credit cards and thus are responsible for refunds. Please note that some sellers may require customers to return tickets before a refund is issued.

Can I cancel an order after it is placed?

The ticket sellers who sell tickets through our nationwide exchange are not able to cancel orders and offer refunds. The policy stating that all sales are final is is standard across both the primary and secondary ticket market. The reason for this is because tickets are time sensitive items with strict limits on their value. This means that returning tickets is not like returning shoes that could be used by another customer at another date. Ticket sellers may not be able to sell any returned tickets (i.e. they lose their entire investment) or may have to sell them for less money. The end result is that the ticket supplier ends up losing money as a result of the ticket return.

Top Questions
When will my tickets ship, and how soon will they arrive?

If you are not purchasing eTickets, ticket delivery can vary extensively event-by-event, ticket-by-ticket, and seller-by-seller. Sellers will nevertheless ship your tickets as soon as they receive them in their office. On that note, it's true that some tickets are not printed and/or distributed by event promoters until a few weeks prior to their event. Furthermore, tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself. You can also always contact your ticket supplier directly if you have any questions or concerns about ticket delivery.

Why is the price on my tickets different than what I paid?

The numerous sellers who list tickets through our website are reselling tickets to popular entertainment events. This means that they are also repricing the tickets concerned based on their perception of an event's popularity.

The mark-up in ticket prices on the resale market is basically designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets so that consumers can later purchase them at more convenient intervals. These sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers.

The resale market makes ticket-buying more convenient for customers by allowing ticket purchases to be more widely accessible.

The event is soon and I need a ticket. What can I do?

You can only access tickets the same day of an event if the tickets can be set up for local pickup, will call, or email. "Local pickup" means that you will pick up the tickets at a location local to the venue. "Will call" means that you will pick up the tickets at the box office of the venue roughly an hour before the show (or game). "Email" simply means the tickets will be emailed to you at the seller's discretion. Some ticket sellers even choose to send tickets via "courier" (very rare) or perhaps even ship the tickets (time permitting).

It is crucial to note that the availability of the aforementioned delivery methods is at the discretion of the seller. Some sellers will notate either one or all of the three methods explicitly on the ticket listing or present one or more specific options during checkout. Other sellers default to "Near Term Special Delivery" (i.e. they can likely provide tickets using one of the three methods, but you will need to contact the seller proactively to arrange delivery).

You might also notice some ticket listings that advertise "Last Minute Pickup" as a possible delivery method during checkout. This delivery method is equivalent to local pickup and means that you'll pick-up the tickets concerned no sooner than 2 hours before the event at an office within a few miles from the venue.

Either way, once you place a near term order, it's always a good idea to get in contact with the ticket seller of your purchase to confirm the delivery process.

Will my seats be together?

All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats that aren't together must be advertised as being "piggybacked" or "split" above a certain purchase quantity.

Why aren't seat numbers listed for the tickets?

Ticket sellers don't advertise seat numbers publicly for various reasons. This may be to protect their privacy (they may be season ticket holders) and/or to prevent double-booking of tickets by multiple customers. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time.

Questions About Event Tickets Center
What is EventTicketsCenter.com?

We are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means we don't actually own, price, or ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual sellers who list tickets on our exchange. The tickets sold through our website are being resold (and thus repriced) by their sellers to reflect current market value.

Event Tickets Center has been in business since 2005. We have served over 1 million customers. We work hard to provide a safe and easy environment for you to purchase tickets. All purchases are guaranteed.

Are you Ticketmaster, StubHub, the Venue?

We are not affiliated with Ticketmaster, StubHub, or the Venue itself. The site may have ticket inventory available for the event that you’re interested in.

Where do the sellers get their tickets?

The sellers listing through our website access tickets for events in various ways. Some sellers purchase tickets through box offices (like other consumers) while other sellers access tickets through third-party suppliers and other resellers. Many sellers even belong to special fan clubs, and as a result have access to presales that the general public does not have. Sellers may also have special deals with sports teams, band managers, or event promoters.

Is my transaction safe?

Our website is completely PCI Compliant and is tested daily for computer security and authenticity by McAfee. We also have the latest fraud protection technology installed in our system to assure customers a secure buying experience.

How can I contact you?

You may contact us by phone at (866) 820-4553, or by email at CustomerSupport@EventTicketsCenter.com

Questions About Ticket Delivery
When will my tickets ship and how soon will they arrive?

If you do not select eTickets, ticket delivery can vary extensively event-by-event, ticket-by-ticket, and seller-by-seller. Sellers will nevertheless ship your tickets as soon as they receive them in their office. From the date the tickets are shipped, standard delivery normally takes 2-3 business days (express delivery normally takes 1-2 business days). Please note that some tickets are not printed and/or distributed by event promoters until a few weeks prior to their event. Tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself. You can also always contact your ticket supplier directly if you have any questions or concerns about ticket delivery.

How are my tickets shipped?

Depending on the tickets you select, shipping options can vary. We offer electronic delivery for many tickets as well as FedEx delivery. You can see the options in the shipping notes section during checkout.

Will a signature be needed for my ticket package?

For FedEx shipments, we generally expect the sellers who list tickets on our exchange to require a signature for ticket delivery. This is to ensure that the tickets are physically received by someone rather than left out in the open. You can contact your seller directly if you have concerns about the signature requirement.

Will I have tickets in time for the event?

Tickets are guaranteed to be delivered in time for the event once the order has been accepted. Once your tickets have shipped, you will receive an email and be able to track the tickets until you receive them.

The event is soon and I need a ticket. What can I do?

Many listings feature eTickets which can be delivered directly to your email or phone. Some tickets may have a shipping listed as local pickup or will call. "Local pickup" means that you will pick up the tickets at a location local to the venue. "Will call" means that you will pick up the tickets at the box office of the venue roughly an hour before the show (or game). "Email" or eTickets simply means the tickets will be emailed to you at the seller's discretion. Some ticket sellers even choose to send tickets via "courier" (very rare) or perhaps even ship the tickets (time permitting).

It is crucial to note that the availability of the aforementioned delivery methods is at the discretion of the seller. Some sellers will notate either one or all of these methods explicitly on the ticket listing or present one or more specific options during checkout. Other sellers default to "Near Term Special Delivery" (aka: they can likely provide tickets using one of the three methods, but you will need to contact the seller proactively to arrange delivery).

You might also notice some ticket listings that advertise "Last Minute Pickup" as a possible delivery method during checkout. This delivery method is equivalent to local pickup and means that you'll pick-up the tickets concerned no sooner than 2 hours before the event at an office within a few miles from the venue.

Either way, once you place a near term order, it's always a good idea to get in contact with the ticket seller of your purchase to confirm the delivery process.

Why is there a note on a set of tickets stating tickets won't ship until just before the event? Will tickets arrive on time?

The date listed for shipment means the latest possible date the seller has to ship the tickets. Most often tickets are shipped well before the date and as soon as possible. Once an order is accepted tickets are guaranteed in time for event and you will receive a tracking number once shipped.

Can I ship to a P.O. Box?

We require the sellers on our site to utilize FedEx for ticket shipment concerns, but FedEx can't ship to PO Boxes. If you have a P.O. box as your shipping address, your tickets will be shipped to our corporate office and then shipped out via USPS.

When will I receive my email tickets?

Some sellers may list their tickets as being available for email delivery, but this doesn't mean that tickets can be emailed immediately. Some venues don't make eTickets available until closer to the event. Some sellers also wait to make tickets to be available via email until after receiving a ticket order.

The tickets I want have a local pickup delivery. How does local pickup delivery work?

The local pickup is in close proximity from the event/venue. We can’t give a specific location or distance from the venue, but once the order has been placed you can contact the seller and they can tell you directly.

You will be meeting a professional representative from the licensed and/or registered selling company. Once your order is accepted you are guaranteed to have your tickets in time for the event and your tickets are guaranteed to be valid. This is a standard delivery method that is used every day.

The seller will contact you after the order has been placed to provide details about the local pickup. You can always contact the seller once you receive the receipt with their contact info.

How do I access USA event tickets if I'm an international customer?

There are four main ways to access event tickets for US-based events if you're an international customer:

Order eTickets if possible so you can print your tickets at home or when you get to your hotel.

Order tickets and input a US-based shipping address. Use this option if you know you will be at the US address that you provide in time to receive tickets.

Order tickets marked as being available for will call, email, local pickup. Tickets are only available using one of the above methods if that method is specifically advertised on the listing notes and/or during checkout.

Order tickets and input your home address for shipment: You should use this option if the event concerned is a while away and thus likely to ship before your travels. Please note that you can always contact your ticket supplier directly to provide an alternate US-based address if needed.

Questions about Ticket Listings
Will my seats be together?

All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats that aren't together must be advertised as being "piggybacked" or "split" above a certain purchase quantity.

Why are similar tickets different prices?

The tickets listed on our nationwide exchange are listed by different sellers who have different perceptions about seating worth. This means that tickets in the same (or in a similar) section might well be valued differently by their sellers. One seller may price tickets at $50 each and another may price similar tickets at $65 each. It's wisest for customers to buy tickets according to stated location rather than price.

Why can't I purchase a certain quantity of tickets?

Sellers prefer to list tickets in pairs to increase the chances that they'll be able to sell all the tickets in a listing. Entertainment events are social occasions that people usually attend with friends or family. Single tickets are very hard to sell so sellers try to avoid being stuck with them by buying and selling tickets in larger quantities.

Why aren't seat numbers listed for the tickets?

Ticket sellers don't advertise seat numbers publicly for various reasons. This may be to protect their privacy (they may be season ticket holders) and/or to prevent double-booking of tickets by multiple customers. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time.

When you receive the tickets it will list the seat numbers, section, and row of the designated row selected. You may receive an email from the seller that may provide this information as well.

What is Zone Seating?

Zone seating is a recent ticket listing option in the secondary ticket market. The seating itself involves venues being geographically divided into similar areas according to a visual model. The areas concerned are often called "Zones" and strategically drawn and marked with varying names. (Zones could be labeled as A, B, C or GOLD, SILVER, BRONZE or any such system of categorization.) Buyers are then given options to purchase seats based solely on their Zone location. (Some sellers will choose to specify seating location in greater detail in their ticket notes.)

Who is the ticket seller, am I purchasing from Event Tickets Center?

Event Tickets Center is not the seller or the merchant of record for the transaction. We are the intermediary between you and the seller. All seller companies or individuals are licensed and/or registered and tickets are guaranteed to be valid. Sellers list tickets for sale through the site we host and we place the order, but do not charge the card.

Questions about Tickets
Why is there someone else's name on my ticket?

The name on a customer's ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through our website. However, please note that the name on the tickets will not affect your ability to access the event. The most important aspect is that the bar code on the tickets scans when entering the event.

What happens if my tickets are lost or stolen?

Tickets are generally one-of-a-kind, irreplaceable items that can seldom be reaccessed or reprinted. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Customers can nevertheless try contacting their seller to see if it is possible to reaccess or reprint lost tickets.

It is listed in our terms and policies that all sales are final. The seller and website are not responsible for lost or stolen tickets. The seller is not obligated to exchange or refund lost or stolen tickets. If you have eTickets you can always reprint them but the only valid tickets will be for the quantity you purchased. After those are scanned all other tickets will be invalid.

What is a Paperless Ticket?

Paperless tickets aren't like traditional paper tickets and they don't involve having a physical ticket in hand. Ticket purchases are instead associated with the credit card originally used for a ticket purchase. This credit card has to be swiped for venue entry. Customers access events using paperless tickets by being escorted into the event by a representative from the seller (the original purchaser of the ticket) or by being provided with the credit card used by the seller for the original ticket purchase.

What is a Flash Ticket?

Flash tickets are a new innovation used for ticket distribution by event promoters. Customers with "flash" tickets access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event. (Customer should contact their seller directly with any additional questions about flash ticketing.)

Questions about eTicket and Downloadable Tickets
What is an eTicket?

eTickets are printed on paper, unlike hard tickets which are printed on cardstock. These paper tickets will have a barcode and will be valid for entry into an event.

Electronic tickets, or eTickets, are delivered to you electronically through the secure website, My Ticket Tracker, or at https://account.eventticketscenter.com/. You must download and print your eTickets, which will have a barcode and will be valid for entry into the event.

When your eTickets are ready to download, you will receive an email with instructions for accessing your eTickets through our secure website, MyTicketTracker or at https://account.eventticketscenter.com/. For your protection, MyTicketTracker requires you to log in with order-specific details, including a unique order PIN that will be included in your download instruction email. https://account.eventticketscenter.com/ will require registration. Some eTickets may not be available for download immediately, but are guaranteed to be available in time for your event.

I haven’t received or I accidentally deleted the email with the information to print my tickets. What should I do?

Please check your Spam folder to ensure that the email containing the link to your tickets is not there. If you've deleted the email and it cannot be retrieved from your trash, please call us for assistance at 866-820-4553.

I can see my tickets, but I can’t get them to print.

Check to make sure the printer is connected to your computer, plugged in, and turned on. If your printer is already on, turn it off and restart it after 15 seconds. If this does not work, restart your computer. If this does not work, you may either need to update your version of Adobe Reader/Acrobat, or update your printer driver.

Here is how you can update your driver. In your computer's control panel, you'll find an icon for "Printers and Faxes". Click on the File menu and select "Server Properties". In the window that will come up, select the "Drivers" tab. Select your printer in the Installed printer drivers list and click the "Replace" button below. When prompted, click Yes and the system will guide you through updating your printer drivers. Restart your computer before attempting to print the tickets again. Note: If this does not work, you may need to contact your printer's manufacturer for further assistance.

To update Adobe Reader/Acrobat please visit http://www.adobe.com/downloads/updates/.

What if I print more than one copy or a photocopy is made of my tickets?

You can reprint your electronic tickets as many times as you like, but we highly recommended that you only print your tickets once. This is because only one copy of a given ticket will be able to be scanned and allow admittance into your event. Therefore make sure that you take only one copy of each ticket to the venue since you are responsible for printing the tickets. If you take, for instance, two copies of the same ticket, only one ticket will be scanned and the other ticket will be considered invalid.

What do I do if my eTickets were lost, stolen or destroyed?

If your tickets have been destroyed, simply reprint them. Once printed, tickets should be stored in a safe place until the day of the event. If your tickets have been lost or stolen, you should contact your ticket seller to see if the tickets could be cancelled out and re-issued. This would prevent a third-party from using your lost print-outs and causing problems at the venue during (or prior to) the event.

Are printed tickets guaranteed to get me in?

Yes, printed tickets hold the same validity as hard (i.e. cardboard) tickets and carry our same website guarantee.

I don’t have access to a printer, what do I do?

Tickets must be printed to gain entry into the venue. Try saving your tickets to a portable external storage device such as a thumb drive or memory stick and take them to a local copy center or library to be printed. (Fees based on location will apply.)

How soon will I receive the tickets?

Many ticket sellers will list an estimated delivery date on the order. If you don’t see an estimated delivery date the tickets may be ready to deliver now or the seller is still waiting to find out when they will receive the tickets. Once orders are accepted the tickets are guaranteed in time for the event!

Can I just have the tickets scanned on my phone in order to attend the event?

We require that all tickets be printed out to guarantee entry into the event.

Do I have to print out the tickets immediately?

It’s up to you when you actually print out the tickets.

How Do I Download My eTickets?

Go to https://account.eventticketscenter.com/. Enter your email address & password into the corresponding field and click “Login”. If you don't have an account yet, please register.

After you have been logged in you will see all your current purchases with a link to download the tickets for the selected order. This link is located on the line starting with “Delivery Method” and will say “Download Tickets.” Once you click this link you will have to agree to our Terms and Conditions.

You will be prompted to download the tickets and will need to click the words “Download and Print Your Tickets." You will see a pop-up that will allow you to either open or save the file. You will need to select open (you will still have the opportunity to save). Adobe Acrobat Reader will automatically open with the tickets.

If you don’t have Adobe Acrobat Reader it can be downloaded from http://get.adobe.com/reader/. If the file opens blank please update Adobe Acrobat Reader at http://get.adobe.com/reader/ and follow the instructions.

Select the print icon and enter the desired print settings. After the document has started printing If you would like to save the tickets to your computer you can click the save button to select where on your computer the documents will be saved.

Questions about Ticket Prices and Fees
Why is the price on my tickets different than what I paid?

The numerous sellers who list tickets through our website are reselling tickets to popular entertainment events. This means that they are also repricing the tickets concerned based on their perception of an event's popularity.

The mark-up in ticket prices on the resale market is basically designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets so that consumers can later purchase them at more convenient intervals. These sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers.

The resale market makes ticket-buying more convenient for customers by allowing ticket purchases to be more widely accessible.

Do I have to pay sales tax?

Taxes on tickets vary substantially from state-to-state and even between localities in various states. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. (Ticketing taxes are based on the location of the ticket seller supplying an order and most prevalent in Texas, Chicago, California, Michigan, and Canada.)

Taxes depend on where the event is being held, where the seller company is located and in some cases where the buyer is located. Because of this we are unable to determine whether or not you will have to pay sales tax before an order is placed.

In many cases, if taxes are applicable to your order specifics there will be an instant charge just like the purchase for the tickets that you will be able to see on your bank statement. In some cases your ticket seller will reach out to you when they are charging you of the tax so you can be made aware of the charge. If you have an additional charge on your account from your seller this will be sales tax. Please contact the seller for more information.

Why is there a service fee?

The service fee allows us to keep the site secure, maintain the website, and provide quality customer service.

Why was I charged immediately for my ticket purchase?

The sellers who list tickets with us usually charge customers automatically when an order is placed in order to reserve your place in line for tickets (since sellers often receive numerous orders simultaneously). Ticketing is a dynamic business (prices fluctuate all the time) so it's important to claim your ticket early at the price set at the time of the purchase.

Are ticket orders charged in US dollars?

All ticket orders placed through our website are charged in US dollars. Please note that exchange charges (if applicable) for non-US customers may apply to ticket orders placed through our website.

Questions about Other Issues
What happens if an event is postponed?

If an event is postponed, the tickets possessed by a customer will be valid for the new date of the event concerned. Please note that event postponement does not entitle customers to a refund of their ticket purchase. This is even true in those rare cases when primary sources may offer refunds for postponed events. Please also note that event cancellations are considered postponements until cancellation is officially announced.

What if the event is cancelled?

Cancelled events (including never-played sporting events) entitle customers to a full refund (not including shipping) of their order total. Customers should contact their ticket seller directly for further information about any proposed refund. Ticket sellers are the ones who charge customer credit cards and thus are responsible for refunds. Please note that some sellers may require customers to return tickets before a refund is issued.

Can I cancel an order after it is placed?

The ticket sellers who sell tickets through our nationwide exchange are not able to cancel orders and offer refunds. The policy stating that all sales are final is is standard across both the primary and secondary ticket market. The reason for this is because tickets are time sensitive items with strict limits on their value. This means that returning tickets is not like returning shoes that could be used by another customer at another date. Ticket sellers may not be able to sell any returned tickets (i.e. they lose their entire investment) or may have to sell them for less money. The end result is that the ticket supplier ends up losing money as a result of the ticket return.

ETC is a resale marketplace, not a box office or venue. Ticket prices may be above face value.

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