Frequently Asked Questions

Delivery timing depends on the specific event and the seller. Some tickets are available almost instantly, while others may be released by the venue closer to the event date (a common practice to prevent fraud). You will see an "Expected Delivery Date" during checkout, and we guarantee they will arrive in time for the show. Learn more.

A primary marketplace works directly with venues and artists to release tickets for sale (commonly on sites like Ticketmaster or AXS). A secondary marketplace is where people resell tickets they have already purchased. Some primary sellers also operate built-in resale marketplaces. Watch this video to learn more:

Seats are guaranteed to be together unless otherwise noted in seller notes. Non-together seats will be marked as “piggybacked” or “split.”

Sellers may withhold seat numbers to protect privacy or prevent double-booking. Specifying exact seats publicly could result in multiple customers purchasing the same seats simultaneously.

Event Tickets Center is committed to providing a positive ticket-buying and event experience for every customer. We keep fees low, prevent scams, and ensure an efficient transfer of tickets. We also fight for the rights of consumers of the ticket industry (See our About Us, Coalition for Ticket Fairness, and National Association of Ticket Brokers pages for more information). If you have more questions, check out our customer service page.

We are a nationwide exchange where registered companies and individuals resell tickets. We do not own, price, or ship tickets. Sellers reprice tickets to reflect market value. In business since 2005, we’ve served over 7 million customers and guarantee all purchases.

The tickets sold through our website are being resold (and thus repriced) by their sellers to reflect current market value.

Yes, Event Tickets Center is a legitimate secondary ticket resale marketplace, but don't take our word for it. As a BBB-accredited company with over seven million customers, our legitimacy is backed by a proven track record. Find out more.

A primary marketplace works directly with venues and artists to release tickets for sale (commonly on sites like Ticketmaster or AXS). A secondary marketplace is where people resell tickets they have already purchased. Some primary sellers also operate built-in resale marketplaces. Watch this video to learn more:

Resale tickets will always exist, as those of us who have had to sell a ticket for an event we couldn't attend or who have gotten tickets to a sold-out show are thankful for. Secure resale platforms allow people to resell tickets easily while preventing scams. There are several reasons people purchase from these secondary marketplaces:

• Primary Sold Out - When the primary seller releases tickets, they often sell out quickly, especially for high-demand events and when inventory is withheld. When tickets sell out there, the secondary market becomes the only place to buy tickets unless the primary seller has another release planned.
• Cheaper Tickets (Sometimes) - When demand for an event is low, ticket resellers will drop their prices to cut their losses. Other resellers may need to sell their tickets in a hurry and aren't interested in making a profit. The primary seller can also increase prices as they please (via dynamic pricing and/or ticket holdbacks), making the secondary market a better option. These are just some cases where tickets can be cheaper on the secondary market than on the primary market.
• Buyer Protections - Buyers are often wary of scams in ticketing. Secondary marketplaces offer buyer protections to combat this fear. Most scams happen on Facebook Marketplace, Reddit, or other non-ticket-specific sites, where ticket resale isn't regulated. In contrast, secure resale marketplaces typically offer buyer guarantees of at least 100%, meaning if you buy a ticket and don’t receive it, you will receive a refund worth 100% of your ticket price. Read more about our 100% Buyer Guarantee at Event Tickets Center.
• No Long Queues - On secondary markets, there is no waiting in an hours-long queue, and there is no need to sign up or pay to be in a fan club or a lottery to receive a code. We make it easy to purchase the tickets fans want.

Yes, your transaction is safe with Event Tickets Center. Our website is PCI compliant, tested daily for security, and includes fraud protection technology to ensure a secure buying experience, and that your personal information is never compromised.

Ticket Sellers (Or Ticket Brokers) can vary greatly. Many times, they are professional ticket sellers who make a living off of buying and selling tickets. Other times it may be a casual fan who can't attend the event anymore and needs to sell their ticket. The sellers list tickets and set prices, and Event Tickets Center provides a marketplace and buyer protections so you can have peace of mind after your purchase.

You can contact us via phone at (855) 261-6909, email at customersupport@eventticketscenter.com, or by reaching out to us via the form on the Customer Support Page.

Event Tickets Center is committed to providing a positive ticket-buying and event experience for every customer. We keep fees low, prevent scams, and ensure an efficient transfer of tickets. We also fight for the rights of consumers of the ticket industry (See our About Us, Coalition for Ticket Fairness, and National Association of Ticket Brokers pages for more information). If you have more questions, check out our customer service page.

Yes. For mobile transfer tickets, either use your email and transfer after delivery, use the recipient's email, or create and use a third-party email to preserve the surprise without worrying about transfer. For eTickets and physical tickets, either have them sent directly to the gift recipient or deliver them once you have them.

There is a drop-down at the top of the "Payment" page after you have entered your email for ticket delivery. The dropdown says "Redeem a Gift Card or Promo Code." Enter the promo code exactly as you received it to ensure it validates correctly.

To pay with Affirm, select "Pay over time with Affirm" from the "Payment Method" options during the "Delivery" stage of checkout. When opting to pay with Affirm, you're taking out a small loan to cover the immediate cost of the ticket(s). Rates are between 10-36% APR and payment options are subject to eligibility.

If parking passes are available on our site, there will be a tab next to the "Tickets" and "ADA Accessible" filters, labeled "Parking Passes." Sometimes parking passes also have their own separate ticket page. Parking passes do not replace the actual event ticket. A lot of the time, parking passes won't be available on our site but plenty of parking will be available on the day of the event.

To find ADA Accessible tickets, click the "ADA Accessible" tab next to the "Tickets" tab on the ticket page of the event you're searching for. As we are a resale site, there may or may not be ADA Accessible tickets available on our site for the event you're looking for.

Because Event Tickets Center is a secondary marketplace, you are buying tickets from third-party sellers like individual fans, brokers, or licensed firms. In many cases, the seller does not have the actual barcode in hand at the moment you buy the ticket. This is standard industry practice. As soon as the venue releases the barcodes to the seller, the seller will transfer them to you. Learn more.

Delivery timing depends on the specific event and the seller. Some tickets are available almost instantly, while others may be released by the venue closer to the event date (a common practice to prevent fraud). You will see an "Expected Delivery Date" during checkout, and we guarantee they will arrive in time for the show. Learn more.

Yes. Tickets are guaranteed to be delivered in time once the order is accepted. Tracking is provided after shipment for shipped tickets. Learn more.

Most tickets are delivered via mobile/electronic transfer. Some are shipped via FedEx or UPS, some are available via local pickup, and some are downloadable eTickets that must be printed before the event. Delivery information for each event is laid out during the checkout process.

For the majority of tickets on our site delivered via mobile transfer, this will not be an issue. However, physical tickets are generally irreplaceable. Contact the seller for possible reissue. Sales are final, and sellers are not responsible for lost/stolen tickets. eTickets can be reprinted, but only one valid scan per ticket.

Mobile tickets make up the majority of tickets on our site. These tickets are delivered via electronic transfer through a mobile app (often the primary seller’s app, such as Ticketmaster or AXS).

You will receive an email when your mobile transfer tickets are ready. You will be guided to click "Accept Tickets" and create an account. Then, download the primary ticketing app, log in, and access the tickets. It's often recommended to save the tickets to your Google or Apple wallet so you don't have WiFi issues at the venue. Screenshots of the tickets will not work. Watch this video to learn more:

Some mobile tickets will not be available immediately. Availability depends on venue release timing or seller fulfillment.

Check Trash and Spam. If unrecoverable, call (855) 261-6909 for assistance.

1. Download the MLB Ballpark App from the appropriate store:


2. Open the app, tap "Get Started", and select the home team as your favorite team.
3. Log in to an existing MLB account (if you already have one), or create a new account.
4. Important: Make sure to use the same email address provided in your order when creating your MLB account.
5. Tap the "Tickets" button at the bottom center of the screen, then select "Go to your MLB account."
6. If you're a new user, you will receive an email to verify and complete your MLB account setup.
7. Tap "Tickets", go to the "Wallet" tab, click on the event, then tap "View" next to your seat numbers to access your tickets.
8. Enjoy the game!

We are not affiliated with MLB Ballpark App. Please note that we cannot troubleshoot issues that occur on MLB Ballpark, and you will need to contact MLB App Support directly for answers to your concerns.

eTickets are paper print-at-home tickets with barcodes, delivered electronically via MyTicketTracker or account login. They are guaranteed valid.

When your eTickets are ready to download, you will receive an email with instructions for accessing your eTickets through our secure website, MyTicketTracker or at the ETC Account Center. For your protection, MyTicketTracker requires you to log in with order-specific details, including a unique order PIN that will be included in your download instruction email. The ETC Account Center will require registration. Some eTickets may not be available for download immediately, but are guaranteed to be available in time for your event.

When your eTickets are ready to download, you will receive an email with instructions for accessing your eTickets through our secure website, MyTicketTracker, or the ETC Account Center. For your protection, MyTicketTracker requires you to log in with order-specific details, including a unique order PIN that will be included in your download instruction email. The ETC Account Center will require registration. Some eTickets may not be available for download immediately, but are guaranteed to be available in time for your event.

You will see a pop-up that will allow you to either open or save the file. You will need to select open (you will still have the opportunity to save). Adobe Acrobat Reader will automatically open with the tickets. If you don’t have Adobe Acrobat Reader it can be downloaded here. If the file opens blank please update Adobe Acrobat Reader and follow the instructions. Select the print icon and enter the desired print settings. After the document has started printing If you would like to save the tickets to your computer, you can click the save button to select where on your computer the documents will be saved.

Reprint them. If stolen, contact the seller to see if they can cancel and reissue. Only one scan is valid for each ticket.

Shipping varies by seller and event. Standard delivery takes 2–3 business days after shipment; express takes 1–2 business days. Tickets are guaranteed to arrive before the event. Your ticket will have an estimated delivery date upon purchase.

Sellers typically require a signature for FedEx deliveries to ensure safe receipt.

FedEx cannot ship to PO Boxes. If needed, tickets are sent to our corporate office and then forwarded via USPS.

Pickup occurs near the venue. The seller provides exact details after purchase.

Seats are guaranteed together unless stated otherwise in seller notes.

Sellers list in quantities (often pairs) to avoid being left with hard-to-sell single tickets.

Venue sections are grouped into “Zones” (e.g., A/B/C or Gold/Silver/Bronze). Buyers select by zone rather than exact seat location.

In extremely rare cases involving high demand and overlapping purchase attempts, original seats may become unavailable. If so, comparable or better seats will be provided whenever possible to protect the buyer experience.

No. Unfortunately, there are no returns, cancellations, or exchanges once a ticket is purchased. This is because the intermediary seller has already made the purchase with the primary market, league, team, promotor, or artist and cannot return the ticket. The ticket has been digitally transferred and cannot be returned. If you cannot attend the event for any reason, you can always resell the ticket on a secondary platform.

In the case of an event being cancelled, Event Tickets Center will give you a full refund minus any delivery charges if the tickets have already been delivered. Postponed tickets remain valid for the new date. Postponements do not entitle refunds unless officially cancelled. Learn More

If an event is postponed, hang onto your tickets! In almost all cases, they will be valid for the new date. If the event is officially canceled and not rescheduled, our 100% Buyer Guarantee kicks in, and you will receive a full refund.

Different sellers value seating differently, so similar sections may have varying prices.

Taxes vary by location of event, seller, and sometimes buyer. If applicable, tax may be charged separately.

Service fees support website security, maintenance, and customer service.