Event Tickets Center's 100% Buyer Guarantee
Shop with confidence knowing every ticket is backed by our 100% Buyer Guarantee.
Why Event Tickets Center is A Trusted Marketplace
ETC offers complete protection for every purchase. Here’s everything you need to know.
- 100% Refund:
Tickets are eligible for a 100% refund if your tickets are invalid, arrive late, or are not delivered at all.
- Event Cancellation Protection:
If the event is cancelled and not rescheduled, you will receive a full refund minus any delivery fees.
Over 5 million satisfied customers have purchased from Event Tickets Center thanks to our 100% Buyer Guarantee, our verified selection of vetted and trusted ticket resellers, and our secure checkout protocols to keep your information safe and secure.
100%
Worry Free Guarantee
5M+
Happy Customers
4.4/5
Customer Rating
20+
Years in Business
100% Buyer Guarantee
Your Purchase is Protected
The Event Tickets Center 100% Buyer Guarantee ensures you receive a full refund or compensation under the following circumstances:
- Your tickets weren't delivered.
You are fully covered if your ticket was accepted but not delivered by the seller.
- Your tickets weren't delivered in time for the event.
You are fully covered if your ticket was accepted but not delivered in time for the event.
- Your tickets weren't valid for entry.
You are fully covered if your ticket was not valid for entry to the event and you have written proof from the venue.
- Your event was cancelled.
You are fully covered if your event was cancelled and not rescheduled.
How Our Guarantee Works
Simple, transparent process - no hidden fees or complicated terms.
Purchase Protection
Every purchase is automatically covered by our guarantee.
Issue Resolution
Contact support if anything goes wrong - we're here 24/7.
Fast Refund
Get your money back within 3-5 business days.
What Our Customers Say
Over 5 million satisfied customers have purchased tickets from Event Tickets Center. Sometimes, things happen. See how the Event Tickets Center 100% buyer guarantee has helped make it right for thousands of customers:
Sarah B.
Quebec, Canada
Verified
"The ticket ordering process was simple, and I was nervous as to whether the tickets would be electronically delivered to my email in time for our planned travel date. They actually came early, and I was thrilled. I would definitely use Event Tickets Center again."
Event: Marcin Patrzalek
L. Tai
Victoria, British Columbia
Verified
"I received my ticket from the Event Tickets Center for the Sarah Mclachlan concert several weeks before the concert date. The ticket access was user friendly, through my phone. Timely and really great service. I had an amazing time at the concert. Thank you."
Event: Sarah McLachlan
Tiffany A.
Omaha, Nebraska
Verified
"Great experience, quick, easy process."
Event: Grease the Musical
Douglas J.
Abilene, Texas
Verified
"Quick, and Proficient service. Great follow up after the sale."
Event: Joe Bonamassa
Jamie W.
Fort Wayne, Indiana
Verified
"It was super easy to make my purchase and my tickets were immediately in my inbox!"
Event: Jo Koy
Lori A.
Loudonville, Ohio
Verified
"Everything from initial purchase, to receiving the tickets, the theatre, and the entertainment was absolutely fantastic. I also called in with a couple of questions about the venue and tickets and the customer service rep was knowledgeable and friendly."
Event: Tyrus
Average rating from over 60,000 customer reviews.
Based on verified purchases and support interactions.
Got Questions?
Frequently Asked Questions
Everything you need to know about Event Tickets Center's 100% Buyer Guarantee
What does Event Tickets Center's 100% Buyer Guarantee cover?
Event Tickets Center's 100% Buyer Guarantee covers your purchase if your tickets were not valid for entry, your order was accepted but not delivered in time for the event, your order was accepted but not delivered by the seller, or the event was canceled and not rescheduled. Upon verification, you will receive a 100% refund (excludes shipping fees for canceled events) for any of these circumstances.
Does Event Tickets Center offer refunds?
No, Event Tickets Center does not offer refunds. All sales are final except for cases covered by Event Tickets Center's 100% buyer guarantee.
What is the refund policy?
All Sales are final, there are no cancellations, returns, or exchanges except for those covered by the 100% buyer guarantee.
What happens if an event is cancelled?
In the case of an event being cancelled, Event Tickets Center will give you a full refund minus any delivery charges if the tickets have already been delivered.
What happens if I don’t receive my tickets?
Event Tickets Center's 100% buyer guarantee provides a full refund in the unlikely event that you do not receive valid tickets in time to attend the event.
What happens if my tickets aren’t accepted by the venue?
If you are having difficulty using the tickets to gain entry to the event at the venue, you should contact Event Tickets Center immediately by calling (855) 261-6909. If Event Tickets Center is not able to resolve the matter and you are denied entry by the venue, you may be eligible for a refund. To be eligible for a refund you must obtain written proof from the venue showing that you were denied entry to the event and email that proof along with a description of the circumstances to Event Tickets Center at customersupport@eventticketscenter.com within ten (10) days of the event.
If Event Tickets Center receives the email with written proof from the venue and your description of the circumstances of the denied entry within ten (10) days of the event, Event Tickets Center will investigate your claim. If Event Tickets Center, in its reasonable discretion, determines that you were denied entry, you will receive a refund of the cost of the tickets and all fees and shipping charges. The refund will be your sole remedy for the denied entry.
How quickly are refunds processed?
Refunds are typically processed within 3-5 business days after we receive and verify your claim. The time it takes for the refund to appear in your account depends on your payment method. Credit card refunds usually appear within 5-10 business days.
What proof is required for invalid ticket claims?
You will need to provide evidence of one of the following depending on your circumstances: Evidence of the event being cancelled, written proof from the venue showing you were denied entry, evidence that you did not receive your tickets in time for the event.
Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof.
Are shipping fees refundable?
No, refunds do not include any delivery charges in most cases.
What happens if my event is postponed?
If the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.
How do I file a guarantee claim?
You can file a claim at Event Tickets Center by emailing customersupport@eventticketscenter.com. Be sure to include your name, order confirmation number, and proof of your circumstances.
Is there a time limit for filing claims?
Yes, claims filed at Event Tickets Center must be filed within 10 days of the event.
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All sellers verified and background checked.
Multiple Payment Options
Credit cards, PayPal, and digital wallets accepted.