Is Event Tickets Center Legit?
The short answer is yes. But in such a scrutinized industry, you shouldn’t take our word for it.
About Us > Is Event Tickets Center legit?
5 Facts About ETC You Need to Know
Trust is earned through transparency. Below we’ve listed five concrete and easy-to-verify facts about how Event Tickets Center operates and the included protections you have as a fan and ticket buyer.
Proven Reliability: We’ve Never Missed a Beat Since 2005
In online ticketing, longevity is the ultimate litmus test. Between evolving legislation and company reputation, it’s a difficult industry to last in. Event Tickets Center has been a staple in the industry since 2005, connecting fans to concerts, sports, and theater across the U.S. and Canada.
We’ve survived over twenty years in this business, because we prioritize sustained operations and repeat customers over quick wins. When you buy from us, you’re using a platform with more than two decades of refined logistics and support systems behind it.
Professional Standards: BBB Accredited Business
We don't just say that we’re reliable. We welcome strict third-party oversight. Event Tickets Center is accredited by the Better Business Bureau (BBB).
BBB accreditation is a voluntary commitment to a strict "Standard for Trust." It means we publicly pledge to honest advertising, data privacy, and responsive and helpful customer service. While many ticket sellers avoid BBB accreditation due to its strict standards, we embrace it as an extra layer of accountability.
Verified Satisfaction: 4.4 Stars from Thousands of Fans
There’s no better way to determine a company’s legitimacy than to read real customer reviews. To date, over 60,000 fans have shared their stories, resulting in a 4.4/5-star rating on Shopper Approved. These reviews are verified using Shopper Approved’s integrated technology. These reviews are from real customers, people who successfully sat in the seats they paid for. We encourage every potential buyer to read reviews about us before they purchase, so they can have peace of mind.
Your Purchase is Safe: The 100% Buyer Guarantee
It’s every fan’s worst nightmare. You’re stranded, standing outside the venue with a ticket that won't scan. We built our 100% Buyer Guarantee to kill that fear entirely.
Our Promise to You:
- On-Time Delivery: Your tickets will arrive before the event.
- Valid Entry: Your tickets will be identical to (or better than) what you ordered and guaranteed valid for entry.
- Full Refund: If an event is canceled and not rescheduled, you get 100% of your money back.
No hoops, no headaches. Just a financial promise that we have your back.
Trust in Numbers: 7 Million Fans and Counting
Since 2005, we have facilitated over 7 million successful purchases. Whether it’s a local community theater event or the Super Bowl, we’ve helped millions of fans create once-in-a-lifetime memories.
This volume and longevity is a reflection of a secure marketplace that works. Our process is designed to help you find the perfect tickets easily, check out safely and securely, and receive your tickets via the delivery method promised in time for the event.
Know Your Marketplace
Event Tickets Center is a secondary resale marketplace, not the primary box office nor the venue. This means you can often find seats even when the venue is sold out. Of their inventory. Because prices are set by the sellers, and as a demand for an event fluctuates, they may be above or below face value. However, every single transaction is backed by our 100% Guarantee.
Got Questions?
Frequently Asked Questions
Everything you need to know about Event Tickets Center
Why are the prices different than the "face value" on the ticket?
As a secondary marketplace, prices are set by individual sellers. They will set the prices depending on the demand for the event, so if a show is highly anticipated, prices may be higher than the original price. However, there are many events where you might find a steal. A regular season baseball game is a great example, where sellers may be trying to offload their inventory at a discount. Regardless of the price, our 100% Buyer Guarantee ensures your ticket is authentic and your transaction is secure.
When will I actually receive my tickets?
Delivery timing depends on the specific event and the seller. Some tickets are available almost instantly, while others may be released by the venue closer to the event date (a common practice to prevent fraud). You will see an "Expected Delivery Date" during checkout, and we guarantee they will arrive in time for the show.
What happens if my event is postponed or rescheduled?
If an event is postponed, hang onto your tickets! In almost all cases, they will be valid for the new date. If the event is officially canceled and not rescheduled, our 100% Buyer Guarantee kicks in, and you will receive a full refund.
What happens if an event is cancelled?
In the case of an event being cancelled, Event Tickets Center will give you a full refund minus any delivery charges if the tickets have already been delivered.
Are the seats I’m buying together?
Yes. Unless specifically noted in the ticket listing (e.g., "piggyback seats" or "separated"), all seats purchased in a single transaction are guaranteed to be side-by-side.
How do I know my personal information is safe?
We use PCI-compliant, bank-grade encryption for every transaction. Event Tickets Center never stores your full credit card information, and we follow strict BBB-approved privacy standards to ensure your data stays your own.