Customer Support
We're here to answer your questions and solve any issues you may have faced.
Have questions or issues with your order?
Fill out the form below and someone from our customer support team will be with you shortly. Please include important details like your order number, order date, event name, and event date.
Here are some common questions and answers that may help.
I just placed an order, where are my tickets?
Your tickets will be coming from the seller. On each order, there is an in-hand date which you can find in your order confirmation email. You are guaranteed to have your tickets by this date. Oftentimes, the primary seller does not release tickets until a few days before the event in order to reduce fraud. This is common practice, and you have nothing to worry about.
If your tickets have not been transferred to you by the in0-hand date, please fill out the form below to contact customer support.
Does Event Tickets Center offer refunds?
No, Event Tickets Center does not offer order cancellations, refunds, returns, or exchanges. All sales are final except for cases covered by Event Tickets Center's 100% buyer guarantee.
What happens if an event is cancelled?
In the case of an event being cancelled, please full out the form below to contact customer support. Event Tickets Center will give you a full refund minus any delivery charges if the tickets have already been delivered.
General Questions:
Ticket Delivery Questions:
- The event is soon and I need a ticket. What can I do?
- When will my tickets ship and how soon will they arrive?
- Will I have tickets in time for the event?
- When will I receive my email tickets?
- I haven’t received or I accidentally deleted the email with the information to print my tickets. What should I do?
Your purchase is protected
You will receive a 100% refund for your tickets if:
- Your order was accepted but not delivered by the seller.
- Your order was accepted but not delivered in time for the event.
- Your tickets were not valid for entry. (1)
Or your money back. You will also be compensated if your event is canceled and not rescheduled.
ETC is proud to provide customers with the tickets they need to create memories that last a lifetime. Our support team is readily available should you need us.
Notes:
(1) Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof.
(2) 100% refund for a cancelled event does not include shipping. Shop for tickets on EventTicketsCenter.com with the comfort of knowing that your purchase is covered by our 100% Buyer Guarantee. Read reviews from previous satisfied customers
Still Can't Find What You Need? We Got You!
If you've explored our resources and still have questions about event tickets, reach out to our dedicated support team. We are here to help you every step of the way on your path to a once-in-a-lifetime experience.
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