To Our Valued Customers
We are monitoring the development of the COVID-19 pandemic and working hard to minimize its impact
on our customers.
Our industry-leading guarantee continues to protect your every purchase, and nothing about this
situation has or will change that.
If your event is canceled, we will notify you as soon as possible. You may have
the option of accepting either a voucher good for 110% of the value of your original purchase, less
applicable delivery fees (valid for one year from the date of acceptance), or a refund of your
original purchase price, less applicable delivery fees.
If your event is postponed or rescheduled, rest assured that your ticket will be
honored on the new date of the event.
Read our full COVID-19 response and FAQs ›
Read our updated policy for COVID-19 ›